On rare occasions of course it does, we’re all human and can make mistakes (fortunately through training and caring this does not happen very often). It’s how quick we respond, clean up any problem and our willingness to do this if you’re not happy that makes the Plus difference. One of our best clients is so as a result of how, even when things went wrong, Plus staff are 110% willing and ready to help. We are the 110 per-centers, anything less is not acceptable in our ethos.