Frequently Asked Questions

To order online, simply choose your product. Whether it is a roller banner stand, pull up banner stand, pop up stand or an exhibition stand the process is the same. Choose the configuration and select the options provided on the page and then add it to your shopping cart. You can add as many banner stands or pop up stands as you like to your cart. Then when you have finished shopping, simply click on the checkout button and fill in your details. You will then receive an email with conformation of your order.

To send us your artwork simply click on the “upload artwork” button at the top of the screen (or in the footer on mobile devices) and upload your file with some reference to your order, either your order number or contact details in the message box.

We will then keep you updated on the status of your order, let you know when the artwork has arrived and we are always on the end on of the phone if you have any questions or want to know how your order is doing.

If you have any problems ordering any of the products, big or small, just give us a call on 01782 264110 and we will be happy to help!

Well it depends on the service time you’ve chosen. Our standard lead time is 5 working days from receipt of artwork and payment. Transit times will depend on your location if UK mainland next day. Please also note, all turnaround times are in working days, that is, Mon-Fri, excluding public holidays and are guaranteed. Orders on an xpress service – will be sent on a next day delivery. Northern Ireland and islands may take an extra day. If you’re at all concerned about delivery and transit time it’s best to call and check before you order with us. We will bend over backwards and even send a man with a van for same day delivery if it helps.

Of course, yes. We can ship equipment wherever you want in the world, just get in touch for a keen shipping time and cost.

Our Plus team would need your print-ready artwork by 12 noon and proof approval ,if required, by 3pm on Monday. Hitting this deadline will mean your Exhibition equipment will be dispatched Friday. Any later and your order may be sent the next available working day, in this case Monday.

Yes of course. We’d send your delivery on a pre-12 noon courier. Please note, there will be an extra charge for this service. This will be displayed during the checkout process, so you will know the exact cost before ordering.

You can do this, you are welcome to visit at any time. If you want to know more please call our customer services team. We always have a cup of tea or coffee on the go and even a biscuit if it’s been a good week!

Absolutely, it’s best to give us a call so you can get the best price.

Yes. All orders are sent via a well known traceable couriers, you will get a notification of the exact time your delivery will be made.

In short just about everything (apart from the lovely couriers who, like most of us, are at the mercy of traffic jams and transport systems). We created the Plus approved system which all products have to pass before we offer them to you and promise to guarantee everything about your Stands, even our lead times. We also doubly guarantee that we won’t run for the hills or stick our heads in the sand once we have your money. We’ll never overlook what really matters – the basics – great service, ease of use, honest pricing, and respect for your time, money and trust. We want you to use us again and again and again!

Not on your first order. If you want to open a 30-day from date of invoice account please talk to our customer service team who’ll take your registered company details, trade references etc.. Because of the cost of running a credit account these days you will also have to spend at lest £5000 per annum as well. Please note, your details will be used in order to perform various financial checks to verify suitability.

We do keep some of your details like your name, address and order history; but we don’t store any of your payment details. If you want to see what details we have, or you want them to be deleted, please contact us and we’ll get right on it.

Not a chance!

In short Yes. If you want them removed as selling on then please inform us and we will plain package and remove all branding! For a flat fee of £5 we can print colour logos and labels to carry your brand intead.

We offer a pre-flight artwork check whereby our design studio will check the size, quality and layout of your artwork before production, this service is £25 + VAT. If you do not opt for the pre-flight check, your artwork will go through our standard service where we will check the size of your artwork to make sure that it is sized correctly.

Every piece of hardware we sell is backed by a minimum 2 year guarantee. Our BV banner stands are backed by a 5 year guarantee and our high end banners like the brilliant baracuda are backed by a 10 year guarantee. All our pop up stands have a 10 year guarantee. So if on the very rare chance that something does go wrong with your stand hardware, just give us a call, return your stand and we will repair or replace it completely free of charge.